If you have recently changed phone, you may need to activate your SIM card to start using it. Find out how to activate your SIM card.
Can I shop online for my new device?
Of course! Check out our online selection of mobile devices and choose one you like.
You will then be prompted to choose an eligible Mobile plan. You can keep your current plan if it meets the minimum monthly payment requirement, or choose a new plan.
A representative will call you as soon as possible during our business hours to confirm your selection, make sure you have the best offers, and complete the order with you.
Is there a fee if I change phones?
You may be charged a fee if you change your device before the end of your agreement period, if applicable. Check your device balance and cancellation fee in the Device information section of the Customer Centre.
Unable to check whether fees are applicable?
Choose your new device online and submit your order. A representative will call you back. They’ll answer all your questions and complete the order with you if you’re happy with the conditions.
Shop online and get help from a representative.
Can I change my device but keep the same Mobile plan?
Yes, you can keep your Mobile plan. However, we encourage you to check out our new plans, which may be a better deal or work better for you. Check out our Mobile plans.
NOTE : Some payment options and discounts are only available when paired with a Mobile plan equal to or higher than a certain rate. To take advantage of these offers, you may need to update your Mobile plan.
Do I have to return my current device if I buy a new one?
I benefitted from the Take-back Credit when acquiring my current device
You must return your current device before purchasing a new one. If you do not return the device, the credit allocated at the start of the agreement will be billed to you. Visit one of our stores to return your device and purchase another one.
I bought my current device without the Take-back Credit
You are free to dispose of your device as you see fit. That said, depending on the model and the condition of your device, you could return it to us for a credit toward your new phone. Learn more about the Trade-in Credit.
To see if you purchased your device with the Take-back Credit, check your invoice. There will be a line indicating Take-back Credit, if applicable.
Will I get a purchase credit if I return my current device?
I benefitted from the Take-back Credit when acquiring my current device
The Take-back Credit program reduces your monthly payments when you commit to returning your mobile device, in good condition, after 24 months. There is no additional credit for returning your device. Visit one of our stores to return your device and purchase another one.
I bought my current device without the Take-back Credit
Depending on the model and the condition of your device, you could return it to us for a credit toward your new phone. Learn more about the Trade-in Credit.
Other frequently asked questions about purchasing a cell phone
Can I change devices if I’m not satisfied?
When you purchase a new mobile phone, Videotron offers a 30-day satisfaction guarantee that allows you to return or exchange your device if you’re not satisfied with it. Certain conditions apply.
Do I need to prepay if I want to purchase a new mobile device?
If you purchase a device with an instalment plan, prepayment may be required, depending on the result of your credit check.
How do I know which new device to select?
You can use the technical specs on our website to compare your current device to the devices you’re interested in.
- Find the search bar
at the top of the page. - Enter Support followed by your device model.
Hesitating between different iPhone models? Compare them at a glance.
Looking for a phone for your child? Take a look at our recommendations.
How do I know if it’s time to change my phone?
It all depends on your preferences. However, there are certain signs that your cell phone is about to give up the ghost. Find out more here.
