Subscribed to Helix? Learn how to order pay-per-view content on Helix TV.
With your Videotron TV service, you’re just a few quick and easy steps away from a ton of movies and live sports games on the Indigo and Pay Per View channels.
How to order pay-per-view content
Pay-per-view content is available on channels 750 (French) and 753 (English).
You can order content up to 7 days before broadcast time.
- On your remote, press the GUIDE button.
- Choose a program and press OK/SELECT.
- Press Order to access the content and enter your PIN.
- When the order is confirmed, the content will be highlighted in green in the Guide, and available at the scheduled time.
A reminder will be displayed on your TV a few minutes before the start of the program.
- On your terminal remote control, press the GUIDE button, then select in the TV guide the channel of the TV program you want to order.
- Select the time of the TV program or movie and press the SELECT button on the remote control.
- Select the Buy PPV TV Program or Buy PPV Movie option and then press the SELECT button again.
- To proceed with the order, press the blue square B button.
- Enter your PIN to confirm your order. By default, your PIN is 0000.
- A ($) symbol will be displayed in the upper left corner of the movie description box. It means that you’ve ordered this movie.
Useful reminders
Be ready to watch content you ordered by setting up reminders that will appear on your screen during the live broadcast.
Where to find content you ordered
- From the TV Listings, access the pay-per-view channel and press the OK/SELECT button.
- Press the green diamond D.
- Select My PPV Orders.
- Press the Settings button twice on your remote to access the General Settings menu.
- Using the arrows, select PPV: Orders.
- Enter your order PIN.
- Go to Pending to view shows that haven’t been broadcast yet or Ordered to view shows whose broadcast has begun.
How to cancel an order before its scheduled broadcast time
Rentals ordered through a pay-per-view channel can be cancelled up to 2 minutes after the start of a movie and up to 15 minutes after the start of an event.
- Access the channel broadcasting the content.
- Select INFO, then Cancel order.
- Press the Settings button twice, which brings you to the General Settings menu, then select PPV: Purchases.
- Enter your PIN and select the Pending button.
- If the cancellation period has not yet expired, the title of your rental will appear and all that’s left to do is select the title and cancel your order.
Frequently asked questions about illico pay-per-view content
Contact Technical Support to reinitialize your PIN.
Yes. If you don’t cancel your order, it will be charged to your monthly invoice.
No. Pay-per-view television is designed to broadcast entertainment right from the moment you place your order. So when you order an event that’s live, you start watching it from the second your order is processed, in real time—you can’t go backwards.
Yes. The option to cancel a rental is no longer valid the moment the cancellation period has expired. Please note that the cancellation period does not begin the moment an order is placed, but rather the moment the broadcast begins.
Depending on the event, you have from one hour to two hours after the start of the event.
No. Orders are terminal specific. If you place the same order on two terminals, you will be charged twice.
Do you have any other questions or issues regarding ordering pay-per-view content on your illico terminal? Contact us.
