My Customer Centre account is blocked
If you try to log in several times with the wrong login info, your account automatically gets blocked. We block Customer Centre accounts after five unsuccessful login attempts. This helps us protect your personal information in case of fraud.
If access to your Customer Centre has been blocked, you must reset your password from the page you are redirected to.
Consider activating your browser’s “Remember me” feature. Your password will be saved. You won’t need to enter your username and password every time you log in.
I’m not the primary account holder
Primary account holders can unlock the accounts of secondary users. Contact your primary account holder to unlock your account.
I’ve suspended my subscription for a time
When you suspend your subscription, your account is deactivated. To reactivate your account, contact Customer Service.
I think my account has been hacked
To prevent your account from getting hacked, change your password regularly. Also consider using different, hard-to-guess passwords for each of your online accounts. More tips on changing your password.
