Password forgotten
Don’t worry, it happens. You can create a new password. We’ll send you an email at the address listed in your account with a link to reset your password.
Tips
- To create a complex yet easy-to-remember password, use the first letter of each word in a made-up sentence. Example: “John walks his dog twice a day” becomes “ jpsc2fpj ”.
- Use your browser’s “Remember Me” feature. Your password will get saved. You won’t need to enter your username and password every time you log in.
Be careful, this may not work for you if you share your user profile with someone else.
I’m locked out of my Customer Centre account
Your Customer Centre account will be blocked after five unsuccessful login attempts. This helps us protect your personal information in case of fraud.
What should I do? Reset your password from the page you were redirected to..
Note that the account holder can unlock secondary user accounts in the “Manage Account Users” section.
