How to manage users of the Customer Centre

As a Videotron account holder, you can authorize others to access the Customer Centre online services. These people will become secondary users. Each secondary user has their own username and password to manage their profile and access their assigned online services. You can assign different permissions, such as viewing the invoice, modifying À la carte illico channels, adding data add-ons, etc., thereby delegating certain aspects of your account management.

Adding a secondary user

Only account holders can add users. You can add up to 5 secondary users.

Log in to your Customer Centre.
In the Account and Billing section, under Your Account, select Manage Account Users.
Under Authorized Users, click Add User.

Editing or deleting a secondary user

Account holders can change the settings and permissions of secondary users. Note that an email will be sent to the user when certain changes are made, such as changing the password or access rights.

Log in to your Customer Centre.
In the Account and Billing section, under Your Account, select Manage Account Users.
Select a user by clicking View.
Change the desired information or permissions.
To delete the user, click Remove User to the right of the person’s name.

Managing permissions for secondary users

Only the Videotron account holder can change the secondary user permissions. If you are a secondary user and you want to access more permissions, ask your household's account holder. Note that Videotron Customer Service will not be able to override the account holder in assigning permissions.