I’ve forgot my Customer Center username
Good to know
If you’re getting confused with all the login IDs for your Customer Centre and your WebMail, you can create a unique identifier and have only one username and one password to access your online services.
I never entered a contact email in my secondary user profile.
If you didn’t enter a contact email in your Customer Centre secondary user profile (in Your Account > Edit Your Profile), we won’t be able to send you your username.
You’ll have two options:
- Ask your Videotron account holder to recover it for you by following the recovery procedure explained above.
- Ask your Videotron account holder to contact Videotron Customer Service to recover it.
I’m locked out of my Customer Centre account
Your Customer Centre account will be blocked after five unsuccessful login attempts. This helps us protect your personal information in case of fraud. You can reset your password from the page you were redirected to.
Use your browser’s “Remember Me” feature to save your login information. You won’t need to enter your username and password every time you log in. Be careful, this may not work for you if you share your user profile with someone else or if you’re using a shared computer.