Learn everything you need to know about the steps you have to follow to manage your Videotron services if you are planning a move.

Frequently asked questions about moving

Contact us as soon as possible to schedule a new appointment.

Call Customer Service 30 to 45 days prior to your move date to notify us of the change and give us your new address. On moving day, bring all your equipment to your new home and make sure you’re there during our technician’s visit.

Transport all your equipment in their original packaging or safely: modem, gateway, router, terminal, decoder, remote, pods, amplifiers, etc. 

Schedule an appointment with a technician or, if you are a Helix customer, choose to install your equipment by yourself. 

No. You don't have to be there, just make sure to bring your equipment to your new home. Our technician will disconnect the services at your previous residence.


Install Helix in your new home

Learn more about Helix installation in your new home. See how to install your equipment by yourself or how to prepare for the technician's visit.

Information about Helix installation