Frequently asked questions about moving
If you are already a Videotron customer and you are taking advantage of your move to switch from your old services to Helix services, you must call us to schedule the disconnection and move of your old account, as well as the activation of Helix services at your new address. See how to prepare for this call.
If you are taking advantage of your move to become a new Videotron customer, you can subscribe to Helix services online. Create your custom plan.
Install Helix in your new home
Learn more about Helix installation in your new home. See how to install your equipment by yourself or how to prepare for the technician's visit.