Contact us

To get answers to your questions, please contact our Customer Service Representatives and Technical Support experts, or check out our online solutions.

How can we help?

Select a category to contact a specialist.

Contact us

Toll-free across Québec

Monday-Friday :8:00 am to 7:00 pm

Saturday and Sunday: 9:00 am to 6:00 pm

Chat with a representative

With just one click, enjoy fast, real-time service.

Monday-Friday : 8 :00 am to 7 :00 pm

Saturday and Sunday: 9:00 am to 6:00 pm


Find answers and solutions online

Choose your type of account:

  • My Account for Helix services
  • Customer Centre for Residential Internet, Television, Home Phone and Mobile services

All you need to do is enter your username and password in the corresponding fields on the login page.

Connection to My Account or to the Customer Centre
 

Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. Find your plan.

Helix services:

Understanding your Helix invoice

Residential Internet, Television, Home Phone, Mobile services:

Understanding your invoice

Helix services:

Your first invoice amount is different

Residential Internet, Television, Home Phone, Mobile services:

For multiple services: Mobile + Residential Internet, Television and/or Home Phone
For a single service: Residential Internet or Television or Home Phone
For a single service: Mobile

Residential Internet, Television, Home Phone, Mobile services:

Account and billing: viewing your balance

Residential Internet, Television, Home Phone, Mobile services:

Paying your invoice

Contact us

Toll-free across Quebec

24/7

Chat with a representative

With just one click, enjoy fast, real-time service.

Monday-Friday :7:00 am to midnight

Saturday and Sunday: 7:00 am to midnight


Find answers and solutions online

Helix equipment is very easy to install. See the steps to follow and watch the videos to self-install your Helix equipment.

View our instructions
 

Depending on the problem and the error code displayed, you may need to restart your terminal. Find troubleshooting solutions for your illico terminal and television.

Helix services:

Log in to My Account: : Forgot password?

Residential Internet, Television, Home Phone, Mobile services:

Log in to Customer Centre: Forgotten username or password

Helix Internet service:

Troubleshooting Wi-Fi issues

Residential Internet service:

Resetting your modem or router

Access the Business site

Services just for businesses

Speak to representatives who are trained as business experts to find solutions tailored to your needs, regardless of your business sector. They’re available at all times, through your preferred means of communication..

Contact Videotron Business

You are not satisfied with the proposed solutions to resolve your problem? Please fill out our complaint form.