How to solve Wi-Fi issues
Is your Wi-Fi acting up? Read the following help topics to find out how to solve the problem on your own.
Restarting the Helix Fi Gateway
More often than not, when your wireless Internet isn’t working properly, simply restarting the Gateway will do the trick. Here’s how:
You can restart your Gateway manually. To do so, unplug the power cable, wait a minute and plug it back in.
Troubleshooting Internet and network issues
Are several of your devices having a hard time connecting to the Internet? The problem may be with the network. Here's what to do:
- Start by making sure that your Gateway is properly plugged into the power outlet and that the coaxial cable is properly plugged into your wall outlet and your devices.
- Use a few different apps and go to various websites to make sure the problem isn't caused by a specific app or website.
- Restart your devices. That often does the trick to solve connection issues. Unplug your devices, wait a minute and plug them back in.
Tips to improve your Wi-Fi network’s performance
Many factors may affect your devices’ connectivity. Here are different steps you can take if your Wi-Fi network seems poorer or slower than usual:
Check that your Gateway and router are in an appropriate location
Your technician will place the Helix Fi Gateway in a central location in your home, preferably on the ground floor, a few feet up from the ground.
Ideally, your Gateway should be in an open area, away from any dense materials (e.g., concrete walls, metal surfaces), large bodies of water (e.g., aquariums, water heaters) and electronic devices that can cause interference (e.g., baby monitors, wireless telephones, microwave ovens, refrigerators and Bluetooth devices).
Restart your devices regularly
Restarting your Gateway often is recommended. Doing so will extend its lifespan and improve the quality of your Wi-Fi. As a matter of fact, restarting the device allows it to update its software, which improves connectivity and makes the service faster.
Hardwire devices with the Ethernet cable
If you're using a stationary device for bandwidth-heavy activities (e.g., playing online games with high-resolution graphics or streaming movies or shows), your best bet is to hardwire the device to the network with an Ethernet cable. This will free up your Wi-Fi for other uses, provide a stable connection for stationary devices and improve your system's quality.
Other factors that may slow down your connection
Here are other things to check when your network speed isn't up to par:
- Your devices’ capabilities may be insufficient. This may be the case if you are using older devices or obsolete operating systems.
- Your devices may be too far from your Helix Fi Gateway.
- Some of the programs on your devices may be using a large amount of bandwidth and slowing down your network.