Due to the Canada Post strike, the delivery of your invoices by mail may be delayed. However, you must ensure that payments to your account are made within the usual timeframe. We invite you to view your invoice online, available at all times in your customer center.
Express support
No. 1 customer service in Québec: Quebecers’ preferred telecommunications company for customer service.*
Customer service
- Subscription to our services
- Changes to your account (see how to change your Internet or TV plan online)
- Questions about your invoice
Chat with a representative
Monday to Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
CHAT VIA MESSENGERCall a representative
Monday to Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
1-877-512-0911
Toll-free across Québec
Technical support
- Equipment installation
- Troubleshooting technical issues
- Reporting an outage (see status of our services)
File a complaint
Was your issue not resolved to your satisfaction? Let us know if you’re unsatisfied.
Neighbourhood marketing
Schedule an appointment with a representative by calling 1 855 600-8474.
At your service, in all circumstances
Accessibility
We offer a number of products and services adapted to people living with functional limitations.
Points of sale
Come see us in one of our 115 stores and enjoy a unique customer experience.
Videotron Business
Speak with our business expert representatives. They will help you find solutions tailored to your needs.
No. 1 customer service in Québec
According to a Léger survey conducted from August 5 to 15, 2024.
