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Online support
Discover everything Helix has to offer, and learn how to use your products and troubleshoot issues that might occur.
Call Us
Please have your Videotron account number and Internet ID starting with VL (if applicable) ready.
Toll free across Quebec 1 877 512-0911
611 from your mobile phone with Videotron
Monday-Friday from 7:30 a.m. to 10:00 p.m.
Saturday and Sunday from 8:00 a.m. to 10:00 p.m.
Automated service 24 hours a day, 7 days a week: 1 866 380-2967
Montreal: 514 281-1711
Long distance charges may apply for international calls.
Toll free across Quebec: 1 877 512-0911
611 from your mobile phone with Videotron
Monday-Friday from 7:30 a.m. to 10:00 p.m.
Saturday and Sunday from 8:00 a.m. to 10:00 p.m.
Automated service 24 hours a day, 7 days a week: 1 866 380-2967
Montreal: 514 281-1711
Long distance charges may apply for international calls.
Toll free across Quebec: 1 877 380-2611
611 from your mobile phone with Videotron
24 hours a day, 7 days a week
Montreal: 514 281-1711
Long distance charges may apply for international calls.
Residential customer service
Toll free across Quebec: 1 866 468-6763
Montreal: 514 380-7143*
Monday-Friday from 7:30 a.m. to 10:00 p.m.
Saturday and Sunday from 8:00 a.m. to 10:00 p.m.
Technical support
Toll free across Quebec: 1 866 380-2966
Montreal: 514 380-2966*
Monday-Friday 7:00 a.m. to midnight.
Saturday and Sunday from 8:00 a.m. to midnight.
*Long distance charges may apply for international calls.
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IN STORE
Come and meet our advisors
Visit the store to discover Helix’s many possibilities and test the equipment.
Immediately get answers to these frequently asked questions.
It all depends on on which plan you have: An Internet and TV plan requires a Helix Fi Gateway and at least one Helix TV terminal (the voice remote is included), whereas a Helix Internet plan only requires the Helix Fi Gateway. Helix equipment can be purchased with a payment plan. Discover the pricing here.
By spreading out the payment of your Helix Fi Gateway or Helix TV terminal in instalments, you can benefit from our subsidy; however, for legal reasons, the taxes remain payable in a single instalment upon purchase.
Login to My Helix Account. Choose channels that are included in your package and the Premium channels, or choose À la carte channels. You will be informed if your selection changes the price of your package. Allow us to help you change your channels.
In My Account, change your channels, track your data consumption, view your invoice online and more. Here is an overview of your options.
The billing period is one month. You will therefore be billed monthly on the same date. Pre-authorized payments are withdrawn 10 days following the billing date. To better understand your invoice.
Find the “Savings” section on your invoice in My Account. There you will see your reductions, rebates and free offers, as well as the date on which the promotional offers end, if applicable. To better understand your invoice.
You will receive two invoices: one for Mobile and Residential Telephony and one for Helix. You can see all your Videotron services and products in your Customer Centre. Your Helix account provides details about your TV entertainment experience. What you need to know if you wish to switch from illico to Helix.