Receiving my invoice
Learn how to easily access and understand your invoice
Managing my invoices
Learn how to efficiently manage your invoice to simplify your life.
Troubleshooting
Solutions to your billing issues.
Learn more: Preauthorized payment
With preauthorized payment, the amount owed on your
invoice is automatically withdrawn from your bank account
or charged to your credit card on the same date each month.
There's no longer any risk of you forgetting to pay your invoice
and incurring late payment fees for no reason.
Eligibility for paper invoices
If you are aged 65 or older, do not have a Residential Internet
plan or Mobile plan with data, or are a person living with
a disability, you can ask to receive paper invoices.
Make your request with Customer Service.
Do you have a Helix account?
If so, you have a separate account number and invoice for your Helix services. Manage your account and billing in My Helix Account.
VISIT THE HELIX ACCOUNT AND BILLING SUPPORT SECTION
