I’m no longer receiving my invoice

It can happen if your email address was changed.

Log in to the Customer Centre and check that your billing email address is up to date.

1. Under Your Account in the Account and Billing section, click Change Your Profile.
2. Your email address will be found in your communication preferences.
3. lick Edit to update.

Here are the reasons that may explain why you no longer receive your invoice by mail:

• You have signed up for preauthorized payment (unless your services have changed).
• You have signed up for Videotron’s online billing so your invoices now only appear in the Customer Centre.
• You have signed up for your financial institution’s electronic billing or Canada Post’s epost service.
• Your balance is less than $4.99 so it will just be carried forward at no charge on your next invoice.
• Videotron’s billing department may not have been notified of your change of address. Contact Customer Service to fix the problem.