If you subscribe to Helix in addition to other Videotron services such as Mobility or Home Phone plans, you will receive a separate invoice for them. You can access it online in My Account.
Before paying for your services, it’s important to distinguish both of your customer account numbers, which are indicated on each of these invoices, and match the right number with the payment you wish to make.
View your billing history
- Log in to your Customer Centre.
- Click See your bill.
- If you haven’t already done so, sign up for online billing by entering your email address.
- Once you’ve signed up for online billing, you will no longer receive bills in the mail and your subsequent bills will be accessible online.
Good to know
Your first online bill will be available at the end of the current billing period, which is the date the next invoice is issued after you’ve signed up for online billing.
Bills are saved for 36 months from the date you signed up for online billing.