Understanding my first invoice: Mobile

Warning: This article only relates to the Videotron service you have subscribed to. If you also have Helix services, view Helix billing information.

We’re happy to welcome you as one of our new clients. To help you understand your first invoice, here is a detailed section by section example so you can easily find the information you’re looking for.

Warning: Don’t forget that your first invoice includes your first two billing cycles.

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  1. ACCOUNT NUMBER

    This is your account number. You will need it to create your Customer Centre or to pay your invoice using online bank payments. If you’re also a Helix subscriber, you will receive a separate invoice with a different account number, which you can view in your Helix account. Make sure to distinguish both account numbers and match your payments to right number.

  2. INVOICE PERIOD

    This is the period for which the services are billed to you. On your first invoice, you’ll notice two billing periods: the past month and the upcoming month.
    You’ll also see the Savings section, which shows your total savings including your promotional discounts.

  3. INFORMATION COLUMN

    This is where all notices about your account will be written.

  4. INVOICE DATE

    Your invoice was created on this date.

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  1. ADJUSTMENTS AND ONE-TIME FEES

    Your account’s non-recurring fees and adjustments, like installation fees and equipment purchase costs as well as discounts on these fees, if applicable.

  2. FIRST SERVICE PERIOD

    This section includes fees and discounts for your first subscription month.

  3. EXISTING SERVICES

    These are your monthly recurring fees for your service, payable a month in advance for the invoice period in the left column. All discounts you’re eligible for are in this section

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  1. SIMPLIFIED PAYMENT OPTION

    If you have chosen the Simplified Payment option for your cell phone, this section provides you with the details of your mobile device purchases and payments with the balance due.
    Better understand the Simplified Payment option

    If you have chosen the Take-back credit program for your device, the information concerning it is also found in this section.
    Better understand the Take-back Credit

Not your first invoice? See the explanations to understand your current invoice.

Understanding my invoice

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