Warning: This article concerns only the invoice for Helix services. See how to understand your invoice for other Videotron services.
Accessing my invoices
First log in to My Account, then browse through the different sections to access all your invoice and payment information.
View my last invoice
From the Overview section, click on View my bill.
View my previous invoices
From the Billing & Payment section, select the Billing History tab.
To switch to the payment history view, click on the Payment button.
My first invoice
- Your first invoice is posted in My Account the day after you subscribe to Helix services.
- Your monthly billing cycle is set according to your subscription date.
- Payments are always charged on the 10th day of the billing cycle, covering all services for that month.
Example
If you get access to the service on March 18, your invoice will be posted in My Account on March 19, your billing cycle will be renewed on the 18th of each month, and payments will be charged on the 27th of each month.
Important: Fees for equipment and accessories purchased in a single payment can be found in the One-time fees section.
Good to know
If you also subscribe to Videotron services other than Helix, you will receive another invoice. Make sure to note the account numbers—located in the upper right-hand corner of the invoice—to ensure that the correct payment is associated with it. To make things easier, sign up for pre-authorized payments.
Header
1. Account information
Your name, address, and account number are listed. Pay special attention to this information if you are moving or have more than one Helix account, for example for the house and cottage.
2. Important messages
These messages may vary depending on the items on your invoice or important notifications on your account, such as a change that results in an adjustment to your monthly payment.
Summary
3. Important dates
Billing date: The first day of your monthly billing period, which is the date your Helix services were activated.
Billing period: The period during which the services are billed for the current month.
4. Information about your previous invoice
Shows the amount of your last invoice, the amount paid, and the balance following payment. If the amount of the last invoice was not paid in full, the outstanding balance is shown.
5. Summary of your current invoice
Monthly payment: Includes the fees associated with your recurring Helix services each month, excluding equipment.
One-time fees: Includes, but is not limited to, fees for equipment and accessories purchased in a single payment, paid content rentals (on-demand or pay-per-view), a technician visit, and adjustments due to the addition or removal of a service.
Taxes: Applicable to current billing, excluding taxes on the instalment plan purchase fees.
Instalment plan: Monthly fees for all devices purchased on an instalment plan.
Taxes on equipment purchased on an instalment plan
6. Balance and payment
Includes the total amount due and the date the payment is withdrawn or due, depending on whether you are registered for pre-authorized payments or not.
Details: Services
7. Monthly fees
Details of the fees associated with your recurring Helix services each month, excluding equipment.
8. One-time fees
Details of one-time fees for services that include, but are not limited to, paid content rentals (on-demand or pay-per-view) and adjustments due to the addition or removal of a service.
When you change your services, adjustments are made to your invoice since we bill for services in advance. For example, if you add a new service or purchase a device in instalments, it will be billed from the day it is activated and then for the current period to match the billing for your other services. Similarly, a removed service will be credited.
Details: Equipment, accessories, and instalment plan
9. One-time fees
Details of the one-time fees for equipment that includes the purchase cost for equipment and accessories purchased in a single instalment.
10. Monthly fees
Details of the monthly fees associated with your Helix equipment.
Why does my invoice seem higher?
Can’t figure out why your monthly payment isn’t the same as usual? Here are some reasons why your invoice may have changed.
First invoice
If this is your first invoice and you have chosen to pay for your equipment in a single payment, this payment is due on this first invoice.
Termination of promotions and discounts
If you were benefitting from a special offer or discount for a specific period and that period of time has ended, you will now be charged the current fees for your services. Special offer and discount details are listed on your Helix service agreement.
Do your services now seem too expensive? Take a few minutes to assess your needs.
Service change
If you have made a change to your services, such as subscribing to more TV channels, your new monthly payment may be higher as this addition begins to be billed.
Pay-per-use services
If you have used services such as Video On Demand or À la carte TV, you will be charged for each service.
Equipment purchase
If you have purchased new equipment, your next invoice will be higher since it includes the purchase costs, in one or more instalments.
Good to know
Details of unusual fees can be found under the One-time fees heading of the Details: Services and Details: Equipment sections, depending on the type of fees.
