Warning: This article concerns only the invoice for Helix services. See how to understand your invoice for other Videotron services.
If you also subscribe to other Videotron residential services such as Mobility, Home Phone, Internet or illico TV, you receive one invoice for your Helix services and one invoice for these other services. Each of these invoices is identified with a separate account number.
Good to know
Enter your account numbers on your financial institution’s website to help you sort your invoice.
Want to make things even easier?
Sign up for pre-authorized payments.
My first invoice
- Your first invoice is posted in My Account the day after you subscribe to the new Helix services.
- Your monthly billing cycle is set according to your subscription date. Payments are always charged on the 10th day of the billing cycle, covering all services for that month. For example, if you get access to the service on March 18, your billing cycle will be renewed on the 18th of each month and payments will be charged on the 27th.
Detailed sections of my current invoice
These messages may vary depending on the items on your invoice or important notifications on your account, such as a change that results in an adjustment to your monthly payment.
The Billing date is the date on which your Helix services were activated. Your monthly billing cycle starts on this date.
The Billing period is the period during which the services are paid for the current month.
The Summary always shows the status of your previous invoice as well as your current invoice information, except in the case of your first invoice which only includes the current invoice section.
Monthly payment includes the fees associated with your Helix services. Any outstanding balance is displayed in the Previous invoice column opposite Balance.
Your first invoice also presents One-time fees, the initial costs associated with the one-time purchase of equipment and accessories.
Taxes are applied to your current monthly payment.
The Instalment plan includes the fees related to your Helix equipment.
If you have sign in for preauthorized payment, the next withdrawal date and associated credit card appear under Balance payable. If you have not, your payment due date appears at the same place.
The SERVICES - HELIX HOME section allows you to consult the details of the services included in the Summary’s monthly payment, as well as the actual value of these services before the application of the subscription promotion, if applicable, and the end date of this promotion.
Appearing only on your first invoice, the EQUIPMENT AND ACCESSORIES - HELIX HOME section allows you to see details of the initial costs associated with the one-time purchase of equipment and accessories as well as the technician installation fee, if applicable.
The INSTALMENT PLAN - HELIX HOME section allows you to view details of the monthly fees for equipment and accessories used for Helix services, as well as the number of months remaining on equipment purchased with a 24-month instalment plan, and the updated residual value.
The Instalment plan section disappears once the total payment for the equipment purchased is completed.
Appearing only on your first invoice, the INSTALMENT PLAN DETAILS (24 MONTHS) section allows you to see the details of the total fees included in your plan, while the MONTHLY PAYMENT - INSTALMENT PLAN section shows the amount of the first 23 monthly payments as well as the amount of the 24th monthly payment adjusted for tax rounding.
Why does my invoice seem higher?
Can’t figure out why your monthly payment isn’t the same as usual? Here are some reasons why your invoice may have changed.
First invoice or service change
If this is your first invoice and you have chosen to pay for your equipment in a single payment, this payment is due on this first invoice.
If you have made a change to your services, such as subscribing to more TV channels, your new monthly payment may be higher as this addition begins to be billed.
Good to know
When you make a change to your selection of services throughout the course of a billing cycle, your monthly balance will be adjusted on a pro-rated basis for the number of days remaining until the next billing cycle It means you will only pay for the period during which you have used the services.
For example, if you add a service halfway through your billing cycle, you will be billed for half the current monthly cost of the service and for the following month.
If you have used services such as Video On Demand or À la carte TV, you will be charged for each service.
Termination of promotions and discounts
If you were on a promotion or discount for a specific period and that period of time has ended, you will now be charged the current fees for your services. Promotions and discounts details are listed on your Helix service contract.