IMPORTANT: Are you a Helix subscriber? The management of your Helix account, billing and services is done in My Account.
A space where you can manage your services
From the Customer Centre, you can easily manage your billing and all aspects of your Videotron services, whether it’s Internet, TV, Mobility or Home Phone.
With this overview of your account and services, you can make changes whenever you want to and even do so remotely on any mobile device with the User Centre + app.
Handy features at your fingertips
Discover all the things you can do in the Customer Centre.
Manage your account
- Change your profile
- Manage your communication preferences
- Manage your account users
- Check your appointments
Access your bill
- Manage your online bill
- View your balance
- Sign up for preauthorized payment
- View and download your previous bills
- Quickly find billing information
Manage your Internet plan
- Get a detailed overview of your Internet plan
- Monitor your data usage in real time
- Get notifications to avoid exceeding your data limit
- Get data add-ons
- Test your Internet speed
Manage your TV plan
- Get an overview of your TV plan
- Change your TV plan
- Change your channels
Manage your mobile usage
- Monitor your mobile data usage in real time
- Track your call time and text messaging
- Add data add-ons
Access Home Phone options
- Reset your voicemail PIN
FAQ about the Customer Centre
When you subscribe to a Videotron service, an activation email is sent to your correspondence email address. It allows you to sign up to the Customer Centre.
You can also sign up to the Customer Centre without an activation email. See how to do it.
You must sign up to the Customer Centre before trying to log in. Once you have signed up, go to the Customer Centre login page on the Videotron website. Enter your username and password and click Sign In.
If you have a problem logging in to the Customer Center, you can:
No. The Customer Center is used to manage Internet, Television, Mobility and Home Phone services only.
Manage your Helix services in My Account.
