A space where you can manage all your services
From the Customer Centre, you can easily manage your billing and all aspects of your Videotron services, whether it’s Internet, TV, Mobility or Home Phone.
With this overview of your account and services, you can make changes whenever you want to and even do so remotely on any mobile device with the User Centre + app.
Handy features at your fingertips
Discover all the things you can do in the Customer Centre.
Manage your account
- Change your profile
- Manage your communication preferences
- Manage your account users
- Check your appointments
Access your bill
- Manage your online bill
- View your balance
- Sign up for preauthorized payment
- View and download your previous bills
- Quickly find billing information
Manage your Internet plan
- Get a detailed overview of your Internet plan
- Monitor your data usage in real time
- Get notifications to avoid exceeding your data limit
- Get data add-ons
- Test your Internet speed
Manage your TV plan
- Get an overview of your TV plan
- Change your TV plan
- Change your channels
Manage your mobile usage
- Monitor your mobile data usage in real time
- Track your call time and text messaging
- Add data add-ons
Access Home Phone options
- Manage your Home Phone options
- Reset your voicemail PIN
- Manage Voicemail to Email
Sign up or sign in
Enjoy all the benefits of your Customer Centre and simplify your life with a few clicks. Sign up.
Already have an account? Sign in.
Helix customer? Sign in to My Helix Account.
Need help accessing your Customer Centre?
See Support section for help on the following topics.
