Are you a Helix subscriber? The management of your Helix account, billing and services is done in My Account.
What is the User Centre + app
It’s easy to access most of the features of the Customer Centre on your mobile device to manage your account, billing and Videotron services.
- View your balances for services other than Helix, sign up for online billing and choose your preferred payment method.
- Get detailed information about your mobile data usage and history, and get quick access to add Data Add-ons, available only in the Customer Centre online.
- Track your daily Internet usage.
How to download the User Centre + app on my phone?
To access the User Centre + app, you must first download it on your mobile phone or tablet running Apple or Android operating systems:
- Go to the App Store (Apple) or Google Play (Android)
- Search for the User Centre + application
- Download the application. You can then access it like any other application.
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Good to know
To download the User Centre + app, your mobile device must be running Android version 4.4 or higher iOS version 8.0 or higher.
How to log in to the User Centre + app
You can log in to the Customer Centre + in different ways.
Recommended method with your Customer Centre account
You will have access to all the features of the User Centre + app. To log in, use the username and password you use to access the Customer Centre. If you don't have one, create an account in the application by clicking on the Register for the Customer Centre button. If you wish, you can also register on the web.
Good to know
With the phone number of your device (reserved for Videotron Mobile customers)
You will then be able to access only your mobile data usage with the app. To log in, click on View this device's usage. You will then need to enter your phone number to receive a code via text message, which you will use to log in.
Warning: This method does not give you access to all the features of the User Centre + app.
With the application without registering
However, you will only have access to illustrated tutorials, tips and information. You will not be able to view your personalized profile. If you have forgotten your username, use the Forgot your username/password? button located under the login fields in the User Centre +.
How to track my mobile data usage?
If you have a new Apple or Android phone, don't forget to download the application from the App Store (Apple) or Google Play (Android).
By logging in with your Customer Centre ID or your Videotron mobile phone number, you can use it to track your mobile data usage.
Tracking Internet data usage
To track your Internet data usage and view your history over the past few months, see how to monitor your Internet usage.
