Warning: This article only relates to the Videotron service you have subscribed to. If you also have Helix services, view Helix billing information.
We’re happy to welcome you as one of our new clients. To help you understand your first invoice, here is a detailed section by section example so you can easily find the information you’re looking for.
Warning: Don’t forget that your first invoice includes your first two billing cycles.
PAGE 1
-
ACCOUNT NUMBER
This is your account number. You will need it to create your Customer Centre or to pay your invoice using online bank payments. If you’re also a Helix subscriber, you will receive a separate invoice with a different account number, which you can view in your Helix account. Make sure to distinguish both account numbers and match your payments to right number.
-
INVOICE PERIOD
This is the period for which the services are billed to you. On your first invoice, you’ll notice two billing periods: the past month and the upcoming month.
You’ll also see the Savings section, which shows your total savings including your promotional and multiproduct discounts, as wells as your free minutes between Videotron clients. -
INFORMATION COLUMN
This is where all notices about your account will be written.
-
INVOICE DATE
Your invoice was created on this date.
-
INVOICE SUMMARY
Here are the different sections in your invoice:
- Adjustments and one-time fees
- The first service period
- Changes made during the invoice period
- Current services
- Pay-per-use services
- The payable total for this period
PAGE 2
-
INVOICE AND SERVICE DETAILS
This section details all your services.
-
ADJUSTMENTS AND ONE-TIME FEES
Your account’s non-recurring fees and adjustments, like installation fees and equipment purchase costs as well as discounts on these fees, if applicable.
-
FIRST SERVICE PERIOD
This section includes fees and discounts for your first subscription month for all your services.
-
EXISTING SERVICES
These are your monthly recurring fees for your services, payable a month in advance for the invoice period in the left column.
PAGE 3
-
EXISTING SERVICES (CONT’D)
These are your monthly recurring fees for your services, payable a month in advance for the invoice period in the left column.
-
SERVICE DETAILS
This section details the fees for each of your services All discounts you’re eligible for are spread across different services like Internet, cable, or any other service where applicable.
-
PAY-PER-USE SERVICES
This section will be after Existing Services only if you've rented movies or series on Video On Demand, ordered a pay-per-view event or used more data than what your plan allows for.
To see or download your invoice, log in to your Customer Centre.
Need help with paying your bill? Learn about our different payment methods.
