4K
Level of image quality considered very high. In television, the 4K format generally corresponds to a definition of 3840 x 2160 pixels.
8K
Level of image quality considered extremely high. The 8K format corresponds to a definition of 7680 x 4320 pixels.
AirPlay
Apple device feature that lets you stream content to a screen connected to the same Wi-Fi network. Learn more about AirPlay.
À la carte channels
Optional channels that can be added to your TV plan at an additional cost. See À la carte channels.
Amazon Fire TV
Device made by Amazon that plugs into a TV to connect it to the Internet and provide access to a wide range of video and audio content apps. Find out how to use the Helix TV app with an Amazon Fire TV device.
Analogue signal
Signal used to transport and store data. This signal follows the continuous variation of a concrete physical quantity, such as an electrical voltage. It was the first system to be used for television broadcasting.
Apple TV
Box made by Apple that plugs into a TV to connect it to the Internet and provide access to a wide range of video and audio content apps. Content is also available via the Apple TV app. Find out how to use the Helix TV app with an Apple TV device.
Apple TV+
Subscription-based streaming service providing access to original Apple productions and an extensive catalogue of popular series and movies.
Audio description
When a narrator describes television content elements, such as characters’ gestures and expressions, scenery, and costumes. Audio description is primarily intended for people with visual impairments. Learn how to enable audio description with Helix TV and illico TV.
Basic channels
Set of channels included in all Videotron TV plans. Basic channels include 23 HD channels, including all Canadian general-interest channels, plus access to Indigo, an à la carte sports event service. See Basic channels.
BritBox
BritBox is a streaming service founded by BBC Studios and ITV that offers popular British programs (in English only). Learn more about the BritBox app.
Cable operator
Provider of television services via a wired network using coaxial cables or optical fibre cables.
Canadian Radio-television and Telecommunications Commission (CRTC)
Administrative tribunal responsible for regulating and monitoring telecommunications in Canada, in the best interests of Canadians. Visit the CRTC website.
Capacity
Content recorded on a TV terminal or in the cloud. See how to change the recording capacity with a Helix TV or TV App plan.
Casting
Transmission of content from one device (mobile phone, tablet, or computer) to another (most often, a TV). Casting can be done via a device connected to the screen (Chromecast or Amazon Fire TV or Apple TV) or via a feature (AirPlay).
Chromecast
Device made by Google that plugs into a TV to connect it to the Internet and provide access to a wide range of video and audio content apps. Find out how to use the Helix TV app with Chromecast.
Closed captioning
Transcription of dialogue, narration, and sound effects into text. Closed captioning is primarily intended for people with hearing impairments. Learn how to enable closed captioning with Helix TV and illico TV.
Coaxial cable
Cable that transmits analogue or digital signals by means of frequencies. It allows you to connect a gateway to an Internet network or a terminal to a television signal.
Content
Something you can watch or listen to, such as a program, movie, video, music, and so on. Find out how to search for content with Helix TV.
Customer Centre
Videotron’s service management app for illico TV, Mobility, Residential Internet, and Home Phone. It lets you view your invoice and change your channels online. Log in to the Customer Centre.
Digital signal
Signal used to transport and store data. This signal uses digital values in binary form (sequences of 0 or 1). Since the 1990s, digital broadcasting has gradually replaced analogue broadcasting.
Download and go
Feature of the Helix TV app that lets you download content to a mobile device for offline viewing. Up to 15 downloads on 5 devices are allowed for the same account. Downloads are available for 30 days. Learn more about downloading content on a mobile device.
Ethernet cable
Cable used to transmit an Internet signal to a device by connecting it to a gateway or modem. For example, the Helix TV terminal can be connected to the Helix Fi gateway using an Ethernet cable.
Favourites
In Helix TV, channels, movies, shows, or personalities marked as favourites. These items appear in My list. See how to manage your favourites with Helix TV.
In illico TV, only channels can be marked as favourites. See how to manage your favourites with illico TV.
Hayu
Integrated app providing access to a catalogue of over 300 ad-free English-language reality TV series. A subscription is required to access the content. Learn more about the Hayu app.
HDMI
Acronym for “high-definition multimedia interface.” HDMI makes it possible to transmit high-definition images and sound to a screen via special cables and ports.
Helix
Videotron’s latest-generation Internet, TV, and home automation service. From its high-performance fibre Internet network, Helix offers fast, reliable Wi-Fi, TV over IP, and residential home automation.
Helix TV
Helix TV service that lets you view content on a TV using the Helix TV terminal, or on any screen using the Helix TV app. Helix TV is a TV over IP service.
Helix TV app
Free Videotron app included with all Helix TV, TV App, and illico TV plans. It lets you access TV content any time on a mobile device or computer, at home or on the go in Québec. The Helix TV app can be installed, for instance, on Amazon Fire and Apple TV devices, or from the LG and Samsung smart TV’s App Store. Content from the Helix TV app can also be cast to a screen using a Chromecast device or the AirPlay feature.
Helix TV terminal
Box connected to a TV and the Helix Fi gateway, providing access to Helix TV service via TV over IP technology.
High definition (HD)
Level of image quality considered high. HD corresponds to a definition of 1280 x 720 pixels.
ICI TOU.TV
Integrated app produced by Radio-Canada providing access to French-language programming, original series, movies, and documentaries. A subscription to Extra is required to view some content, including content in the Véro.tv section.
illico
Videotron’s cable television service that lets you view content on a TV using an illico terminal. In 2019, new TV technology was introduced with the launch of Helix.
illico+
illico+ offers a multitude of French-language content, including original productions, U.S. and foreign series, recent films, crime and investigation documentaries, reality shows, comedy and more. Learn more about illico+.
Indigo
À la carte TV service that lets you watch live sports events, such as UFC and Québec boxing matches. Learn more about Indigo.
Integrated app
App directly accessible on a TV connected to a Helix TV terminal from the Helix menu or via voice command. For example, illico+, Netflix, Stingray Music, and PlayWorks are among the apps integrated into Helix. Discover all the apps available on your TV.
Kids Zone
A section of Helix TV providing access to a wide range of free content suitable for children between the ages of 2 and 12. Learn more about Kids Zone.
My Account
Videotron’s self-service platform that allows you to manage your Helix Internet and Helix TV services, among other things. You can check your invoice, change your plan, and change your channels. Log in to My Account.
Netflix
Integrated app providing subscription access to series, movies, and documentaries, many of which are exclusive to the platform. Learn more about Netflix.
Optical fibre
A fine, durable cable that transmits signals over light waves at very high speeds. It is used in telecommunications to provide Internet or television access.
Over-the-top service (OTT)
An online content-only service that does not go through the cable network. For example, Netflix, Prime Video, and ICI TOU.TV are over-the-top (OTT) services.
Pairing
Connection between two devices. For example, you can pair a remote or Bluetooth headphones with a TV terminal. See how to pair your voice remote with the Helix TV terminal, connect Bluetooth devices to the Helix TV terminal, or pair an illico remote with your equipment.
Playlist
On Helix TV, recordings and On Demand content the user groups together for later viewing. See how to manage playlists.
PlayWorks
PlayWorks on Helix TV gives you access to multiple apps, including more than 50 free games (Tetris, Crossy Road, Neon Rider, and more) and Video On Demand channels.
Popular channels
Québec and international channels of all kinds. Most Videotron TV plans let you add 5, 10, 15, or 25 Popular channels to your lineup. See Popular channels.
Premium channels
Optional specialty channels that can be added to your TV plan at an additional cost. TV App plans provide free access to one of three Premium channels. See Premium channels.
Prime Video
Integrated app with subscription access to original Amazon productions and popular movies and series. Learn more about Prime Video.
Reminder
Notification displayed on the TV screen to remind you of an upcoming program or movie. See how to schedule a reminder with Helix TV or with illico TV.
Self-installation
Installation of telecommunications services by yourself, without a home visit by a technician. The Helix Fi gateway and Helix TV terminal, for example, can be self-installed. See the Helix Fi gateway and Helix TV terminal self-installation procedure.
Simultaneous recordings
Recordings made in the same time slot. You can schedule eight simultaneous recordings with Helix TV or illico TV.
Simultaneous viewing
Content viewed at the same time on different devices, from the same account. Helix TV and the Helix TV app allow simultaneous viewing of up to five video streams.
Smart TV
Television connected to the Internet that allows users to stream music and videos or browse the Internet. It can provide access to over-the-top multimedia services such as streaming television and Internet radio. For example, the Helix TV app can be installed directly from the LG and Samsung smart TVs App Store.
Standard definition (SD)
Level of image quality considered standard. It’s also called “DVD quality.” SD corresponds to a definition of 720 x 480 pixels.
Stingray Music
Integrated app providing access to multiple audio channels streaming music of all popular styles—pop, rock, hip-hop, country, blues, jazz, classical, and more—in English, French, or other languages, for adults and kids. Learn more about Stingray Music.
Streaming
Fast data transmission that allows real-time viewing of video and audio content over the Internet.
Toober
Integrated, subscription-based app providing access to more than 80 international channels offering TV content in more than 20 languages. Learn more about Toober.
TV over IP (IPTV)
Internet broadcasting system. Helix TV, for example, is a TV over IP service. Learn more about how IPTV works.
Video On Demand (VOD)
All content available for viewing at the time chosen by the user. Video On Demand brings together more than 80,000 titles, including free content, rental movies, content from integrated apps and illico+, and more.
Voice command
Message dictated to the Helix remote that lets you directly access content, apps, recommendations, a section of the Helix menu, or settings without using navigation keys on the remote. Here are some examples of voice commands.
XITE
Interactive English-language app that streams music videos. With over 100 music video channels categorized by genre, theme, decade, mood, and more, XITE has something for everyone, with new videos added daily. Learn more about XITE.
YouTube
Integrated app providing free access to the world’s biggest platform for videos, clips, and webcasts. Learn more about YouTube.
Zone.ify
Integrated app providing free access to more than 50,000 short English-language programs grouped into 12 specialty channels. Learn more about Zone.ify.
